---
title: "Frequently Asked Questions | Neon Auto Transport"
url: https://neonautotransport.com/faqs/
date: 2026-08-27
modified: 2026-08-27
author: "Neon Auto Transport"
description: "Car shipping FAQs answered: costs, transit times, insurance, and broker vs carrier. Neon Auto Transport is an FMCSA-licensed broker, MC #1703787."
type: "service"
company: "Neon Auto Transport LLC"
mc_number: "1703787"
usdot_number: "4355879"
phone: "(571) 576-7711"
email: "info@neonautotransport.com"
headquarters: "2709 Neabsco Common Pl Suite 101, Woodbridge, VA 22191"
policies: "$0 Upfront Deposit, $500,000 Cargo Insurance, Price Lock Guarantee, 24/7 Direct Driver Contact"
---

#  Frequently Asked Questions

##  Quick Answer 

Neon Auto Transport LLC is an FMCSA-licensed auto transport broker (MC 1703787 | USDOT 4355879) providing nationwide door-to-door vehicle shipping across all 50 U.S. states. Features $0 upfront deposit, $500,000 cargo insurance, price lock guarantee, and 24/7 driver tracking. Get an instant quote at neonautotransport.com or call (571) 576-7711.

## Everything You Need to Know

Browse our comprehensive FAQ to get immediate answers about the shipping process.

Is my vehicle insured during transit? +

Yes. Every carrier in the Neon Auto Transport network is required to carry active cargo insurance (minimum $250,000 for open, up to $250,000+ for enclosed). Your vehicle is fully covered from pickup to delivery. 

How do I prepare my car for shipping? +

Please wash the exterior so pre-existing damage can be noted. Remove all toll tags, parking passes, and personal items. Ensure your gas tank is no more than 1/4 full to save on weight, and disable any active car alarms. 

Can I track my shipment? +

Yes. Unlike many brokers, we provide you with the direct phone number of the driver handling your shipment. You can call or text them anytime for a real-time ETA. 

Do you offer Door to Door Service? +

Absolutely. Your vehicle is picked up and delivered as close to your chosen addresses as legally and safely possible for a commercial 18-wheeler truck. 

Can you ship non-running vehicles? +

Yes, we can transport inoperable vehicles. Please inform us during the quoting process so we can dispatch a carrier equipped with a winch to safely load and unload the car. 

Do I have to pay an upfront deposit? +

No! Neon Auto Transport never charges an upfront deposit to quote or post your vehicle. You only pay once we have successfully secured a carrier for your dates and you approve the dispatch. 

Still have questions? Our transport specialists are available 24/7.

[Call (571) 576-7711](tel:5715767711)